How to File a Claim With an Auto Transport Company

How to File a Claim With an Auto Transport Company

If you’re shipping a car with an auto transport company, knowing how to file a claim is important. This will ensure you get compensated for damage to your vehicle.

The carrier’s insurance policy will have information regarding what is and isn’t covered during shipment. This is essential to understand before agreeing to any contract.


To properly file a claim with an auto transport company, you must provide them with the necessary documentation. This includes items such as a shipping contract, bill of lading, and photos of the damage during transport.

The right documentation will allow the carrier to quickly process your claim and get you a refund of your hard-earned cash. You can also contact the Federal Motor Carrier Safety Administration (FMCSA) if your carrier or broker isn’t playing fair with your shipment.

The best way to prevent this mishap is to choose a quality auto transporter with a reputable insurance policy. This will ensure that your vehicle is covered if anything should happen to it while transporting it across state lines. Inspecting your vehicle before and after loading it on the truck is also a good idea, so you can catch any major issues as soon as they occur.


Auto transport insurance is an important part of the Hawaii to Texas auto transport process. This is because it provides the peace of mind that your vehicle will be protected during transport.

Suppose your car is damaged while in transit. You can file a claim with the carrier and their insurance provider. The policy usually covers damage caused during loading, transport, and unloading.

You should check the policy carefully and ask questions about it before agreeing to the contract. You may also want to ask if you can have a copy of it.

In addition, it is essential to get everything in writing. This is because it is a legally binding agreement, so if anything goes wrong on the transporter’s side, you will be protected by the law.


Filing a claim with an auto transport company isn’t complicated as long as you’re willing to do some homework. You need to get a copy of the company’s insurance policy, find out the terms and conditions, and read it carefully.

It would help if you were also sure to list any visible damage your car has suffered during transportation. Having proof of the damage can make the difference between winning and losing your case.

The best way to file a complaint is to speak with a customer service representative at your carrier’s head office. They can walk you through the steps. The best part is that you don’t need to pay a thing for their help. However, if you’re not satisfied with their response, you can file a formal complaint. You can do this by contacting the Federal Motor Carrier Safety Administration (FMCSA) and your local Better Business Bureau.

Legal Issues

When a customer files a claim with an auto transport company, there are a few legal issues to consider. One of these is insurance coverage, which varies by carrier and broker.

It’s also a good idea to verify the company’s policy against damage during auto shipping before agreeing to their terms. This will ensure that the company’s insurance covers any potential damage to your vehicle.

Another thing to check for is any special agreements the company may have with you that aren’t included in their standard contract. Getting these in writing is important, as they can be binding if something goes wrong.

Finally, suppose the auto transporter’s insurance doesn’t cover the damage. In that case, you can file a claim with your insurance company or hire a lawyer to sue the carrier in court. However, this can be a costly and time-consuming process. Ultimately, a solid car transport company will work to solve your problems as quickly and efficiently as possible.

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